HOA email, structured and accountable.
Turn resident emails into tracked requests with clear status, ownership, and approved response language.
Email wasn’t built for HOA governance.
When everything lives in email, accountability disappears.
- Resident emails are easy to miss or forget
- No shared visibility across board members
- Inconsistent responses create risk
- No audit trail of decisions or replies
How HOA Reply works
Connect your existing inbox
- Secure Google OAuth
- We read incoming mail only
- Gmail remains the source of truth
Emails become requests
- Each resident message is categorized
- Status, priority, and SLA are assigned
- Non-requests stay out of the way
Respond with confidence
- Approved templates
- Human-reviewed drafts
- Full audit history
Key features
Structured Requests
Every request has a status and history
Focused Inbox
Only items that need attention appear
Templates
Pre-approved, consistent response language
AI Summaries
Quickly understand long threads — no hallucinated policy interpretation. Summaries are descriptive only — no decisions, no enforcement.
Audit Log
See who did what, and when
Governed templates
Approved language for known situations. No auto-send. Boards stay in control. Templates are policy, not content.
Analytics
Visibility into volume, SLA risk, and outcomes across boards and associations.
- Overdue and at-risk requests
- Category trends
- Response time tracking
Built for boards, not shortcuts.
- No auto-sending emails
- Human approval required
- Clear records for every action
- Designed for compliance and continuity
HOA Reply supports decision-making. It does not replace it.
HOA Boards
- Shared visibility
- Consistent communication
- Reduced volunteer burnout
HOA Management Companies
- Centralized inbox handling
- Clear SLAs
- Easier onboarding across associations
Security & privacy
- Google OAuth
- Permissions scoped to mailbox
- No selling data
- Delete data on request
Pricing
Simple, transparent pricing for boards and management companies.
Boards
Flat monthly fee per association
Most associations pay under $100/month.
Management companies
Volume pricing across associations
Starts with volume pricing across associations.